Sorry to hear that it's not working out. The online customer support for NCIX is closed today, but if you live in the Greater Vancouver area you can actually walk into the stores for in-person assistance. If not, you should leave them an RMA message ASAP and they'll likely solve it for you on...
I just ordered a U30JC (with an i5)
Specs wise:
Core i5 430M (2.26 GHz + turbo)
Windows 7 Pro
4GB DDR3 1066
13.3" screen - 1366x768 resolution
500GB hard drive
Nvidia Optimus (GeForce 310M and Intel GMA HD)
8 cell, 84 Wh battery
Reviews by Anandtech and others say that it can do about 7 hours...
Give it a day or two for the tracking number to be registered in the HK Mail database. If it still doesn't show up, then I'd suggest you give a shout out to the ShopTemp support.