When I first got it, that was the case. I updated both and the console was functioning perfectly, running all games and connecting to the internet. The problems started when I installed Pokemon Ultra Moon and didn't run, uninstalled the game, redownloaded the .cia and reinstalled the game. It crashed and starting that point it crashes every single time an app/game tries to connect to the internet. I've re formatted the sd card, tested it, put in fresh firm files and the problem persists. I've also formatted the system and didn't work.