June 17, 2008
So a lady comes in today to pick up her custom name plate. The problem is we have don't have said nameplate, nor do we have any paperwork for the order. This of course sent her into a blind rage and she began to ramble on about our incompetence. We ended up taking down her info and said we could make another for her but it would be a few days and then she tromped out of the store. Out of sheer curiosity, we called the Office Max just around the corner and told them who we were, what happened, and asked if they happened to have an order for this lady. They did and said it was ready for her. So we called her number and got an answering machine. The manager left the following message, "This is *name* from Staples. We've located your missing order. It's ready for pickup at Office Max."
So a lady comes in today to pick up her custom name plate. The problem is we have don't have said nameplate, nor do we have any paperwork for the order. This of course sent her into a blind rage and she began to ramble on about our incompetence. We ended up taking down her info and said we could make another for her but it would be a few days and then she tromped out of the store. Out of sheer curiosity, we called the Office Max just around the corner and told them who we were, what happened, and asked if they happened to have an order for this lady. They did and said it was ready for her. So we called her number and got an answering machine. The manager left the following message, "This is *name* from Staples. We've located your missing order. It's ready for pickup at Office Max."