Staples: July 17, 2008

June 17, 2008
So a lady comes in today to pick up her custom name plate. The problem is we have don't have said nameplate, nor do we have any paperwork for the order. This of course sent her into a blind rage and she began to ramble on about our incompetence. We ended up taking down her info and said we could make another for her but it would be a few days and then she tromped out of the store. Out of sheer curiosity, we called the Office Max just around the corner and told them who we were, what happened, and asked if they happened to have an order for this lady. They did and said it was ready for her. So we called her number and got an answering machine. The manager left the following message, "This is *name* from Staples. We've located your missing order. It's ready for pickup at Office Max."

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[quote name='jumpman17' post='1281071' date='Jul 17 2008, 08:26 PM']"This is *name* from Staples. We've located your missing order. It's ready for pickup at Office Max."[/quote]

You just made my day.
 
The sad thing is that she probably still doesn't realize that Office Max is a totally different store.
 
[quote name='science' post='1281078' date='Jul 18 2008, 05:29 AM']Holy shit. I thought idiots like that only existed in the movies[/quote]

Oh no, That's what I got everyday at my working place too !
I'm working in public office (delivering passports, ID card, Driving license and car's paper).

I can't tell all the things happening here (ethics), but it can be very hard/comical sometime.

like this women how wanted to make an ID Card for her husband
- We need to see your husband because he has to do his finger print
- no! he can't move, he is at the hospital
- we need him to come, or we can go to hospital for your convenience. you need to make a letter to the mayor and ask our service to go to hospital to do his paper filling and finger print.
- he will not come here and I don't want to write the mayor ! he is dying and can't move, he has only few days to live
- ..., You know it needs 1 month to have a new card, Will he really need it ? the one he currently has is still valid in France. he don't need to make a new one.
- Yes, but he want his new card before he die ! he is very fond of his paper validity.
- ..., ok ... if he can't come, you need to ask the mayor that we go to hospital.
It last well 30 minutes like that before she leaved furious, and never wrote the letter.


Hopefully, the majority of people are kind and nice. They understand pretty well, but we have 2 or 3 people a day who are like that.
 
I too can assure you they exist, I did this story a while back but I was in index one day scoring a set of cheapo speakers. Lady walks in with argos receipt to return a year old £30 stereo.

Anyhow thanks for these jumpman17, since everyone I know no longer really deals with the public these sort of stories have all but dried up.
 
The preceding explains in stunning clarity why I have neeeeeever worked in any capacity in any form of occupation that deals with common humanity.

I wouldn't man a customer service desk to save my life.
 
[quote name='science' post='1281078' date='Jul 18 2008, 04:29 AM']Holy shit. I thought idiots like that only existed in the movies[/quote]

Santa Claus exists, and he's in the movies! :(

BTW, Staples blog is awesome.
 
Oh mighty lord... Jumpman, how the hell do you deal with that kind of people everyday without going insane? I respect you...
 

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