Hardware Issue with Direct Store, everything is compatible, correct W10 version, but still not enabled.

[Cacho]

For some reason, even if my SSD and video card support it, the system keeps saying that my version of Windows is not compatible with Direct Store.

Xbox Game Bar

System Version

any suggestions here?

 

[ILuvGames]

@Cacho From what I have read and what I can only guess that may be your problem, do you get this message 'BypasIO not supported due to driver. ngscan'? If so, you could try the solution mentioned here or the others mentioned in the second link. You may have to change the c:\ to whatever drive letter you have for your SSD. Hopefully it will be that and a fix for you. If it is, you'll probably have to reboot your pc with your av disabled and see if the verification now passes.

https://www.elevenforum.com/t/directstorage-error.12092/
https://answers.microsoft.com/en-us...e-drives/b45f6db6-a41f-494d-bf3f-cd77063c1c12

If not, maybe check and see if there any firmware updates for your SSD or that it is a known issue.

 

[Alexander1970]

Hello.

Do you have an NVMe SSD support PCIe 3.0 or up, 4.0 or higher is recommended.

 

[tech3475]

I just checked my 10 and 11 22h2 systems and both report the same issue, I'm going to try updating the 11 manually tomorrow to see if that fixes it.

 

[Cacho]

Hello.

Do you have an NVMe SSD support PCIe 3.0 or up, 4.0 or higher is recommended.

3rd gen, yes. Even shows as compatible. But it’s not working.

Post automatically merged: Jan 7, 2024

I just checked my 10 and 11 22h2 systems and both report the same issue, I'm going to try updating the 11 manually tomorrow to see if that fixes it.

Please let me know, if there is no other option, I will upgrade to 11.

Post automatically merged: Jan 7, 2024

@Cacho From what I have read and what I can only guess that may be your problem, do you get this message 'BypasIO not supported due to driver. ngscan'? If so, you could try the solution mentioned here or the others mentioned in the second link. You may have to change the c:\ to whatever drive letter you have for your SSD. Hopefully it will be that and a fix for you. If it is, you'll probably have to reboot your pc with your av disabled and see if the verification now passes.

https://www.elevenforum.com/t/directstorage-error.12092/
https://answers.microsoft.com/en-us...e-drives/b45f6db6-a41f-494d-bf3f-cd77063c1c12

If not, maybe check and see if there any firmware updates for your SSD or that it is a known issue.

everything checks out, drives and graphics are compatible and recognized as such BUT it says the version of windows is not copatible with it, even if the OS build version should be compatible, that's the only issue.

 

[tech3475]

Update:

I manually updated both systems using the latest W10 (22H2)/11(23H2) isos, my W10 desktop still says it's not supported whilst my W11 laptop says it is.

I would suggest making a full system image of the drive before upgrading, to allow for easy restores.

 

[Cacho]

Update:

I manually updated both systems using the latest W10 (22H2)/11(23H2) isos, my W10 desktop still says it's not supported whilst my W11 laptop says it is.

I would suggest making a full system image of the drive before upgrading, to allow for easy restores.

I am trying to update, but it does not give me the option to keep everythig, only my files. I want to keep apps and configuration and files, is there a way to do this?

 

[a_username_that_isnt_cool]

I am trying to update, but it does not give me the option to keep everythig, only my files. I want to keep apps and configuration and files, is there a way to do this?

apps and configuration are files

 

[tech3475]

I am trying to update, but it does not give me the option to keep everythig, only my files. I want to keep apps and configuration and files, is there a way to do this?

To clarify, this is what you're seeing?
https://www.ubackup.com/screenshot/...t/keep-personal-files-and-apps-greyed-out.png

Not sure, how are you upgrading? In my case I created an iso, extracted it and ran setup from there.

Apparently there are different potential causes, including different install locations, language/keyboard settings and a dodgy update:
https://www.ubackup.com/articles/keep-personal-files-and-apps-greyed-out-0025-rc.html

Again, backup before doing anything.

 

[Cacho]

To clarify, this is what you're seeing?
https://www.ubackup.com/screenshot/...t/keep-personal-files-and-apps-greyed-out.png

Not sure, how are you upgrading? In my case I created an iso, extracted it and ran setup from there.

Apparently there are different potential causes, including different install locations, language/keyboard settings and a dodgy update:
https://www.ubackup.com/articles/keep-personal-files-and-apps-greyed-out-0025-rc.html

Again, backup before doing anything.

yes! the exact same thing you mention! I also tried an iso, but it tells me, when booting from it, that the only way to do the update is to do it inside windows, but, then it won't let me.

Post automatically merged: Jan 7, 2024

So, thanks everyone, I updated to Windows 11, but, I got a new issue is there any way to fix this new thing? This is my drive. If I am reading correctly, either de the driver or the drive is not compatible.

 

[Alexander1970]

Hello.

@Cacho

Do maybe have some Tools for the SSD´s installed like
Samsung Magician Software for Samsung
or
Crucial Storage Executive Tool for Crucial SSDs ?

 

[tech3475]

I'd check to make sure you're using the stock nvme driver and maybe update drivers including the chip set driver.

 

[Cacho]

Well, I updated the BIOS and the Chipset drivers, but nothing, the issue remain the same. I give up. Thanks to everyone that replied!

 

[ILuvGames]

Well, I updated the BIOS and the Chipset drivers, but nothing, the issue remain the same. I give up. Thanks to everyone that replied!

According to what you attached the service 'eamonm.sys' is a part of Eset Antivirus. If that service is blocking bypasIO, then can you try disabling it or temporarily uninstalling it and see if passes then.

 

[RedColoredStars]

According to what you attached the service 'eamonm.sys' is a part of Eset Antivirus. If that service is blocking bypasIO, then can you try disabling it or temporarily uninstalling it and see if passes then.

I would recommend permanently uninstalling Eset and any other 3rd party AV. Nothing more is needed than Windows built-in security. (unless someone wants to run a 3rd party gui like windows firewall control or similar over top of the built-in firewall for superior & easier control).

I would also highly recommend backing up necessary files and doing a complete clean install of Win11 rather than installing over top of Win10. An "in place" update to an entirely new OS is pretty much asking for problems sooner than later.

 

[Cacho]

THANKS EVERYONE FOR THE LATEST RESPONSES! IT WORKED IT WORKEEEEEEEEEEEEEEEEEEEEEEEEEEEEED

removing nod32 and upgrading to W11did the trick. Thanks!

 

[ILuvGames]

THANKS EVERYONE FOR THE LATEST RESPONSES! IT WORKED IT WORKEEEEEEEEEEEEEEEEEEEEEEEEEEEEED

removing nod32 and upgrading to W11did the trick. Thanks!

Glad it helped you.

 

[tech3475]

I would recommend permanently uninstalling Eset and any other 3rd party AV. Nothing more is needed than Windows built-in security. (unless someone wants to run a 3rd party gui like windows firewall control or similar over top of the built-in firewall for superior & easier control).

I would also highly recommend backing up necessary files and doing a complete clean install of Win11 rather than installing over top of Win10. An "in place" update to an entirely new OS is pretty much asking for problems sooner than later.

From what I've read, Defender does still have some issues so may not be a full 100% replacement depending on one's needs/wants e.g. worse ransomware detection. So I'd be careful solely relying on it e.g. have a free one for scanning, especially if you deal with warez, etc.

That said, Eset does seem to be worse at general malware detection as well as literally breaking something.