June 12, 2008
Lady: And I'm returning these ink cartridges.
Me: Do you have a Staples Rewards card?
Lady: No.
Me: Our policy has changed and we no longer give $3 coupons for ink. The $3 goes onto your Rewards card and you'll get that money at the end of the quarter.
Lady: Your other store gave me coupons.
Me: They couldn't have as we had to send all of our coupons back to corporate. They wouldn't have any coupons to give you.
Lady: Your stores should have the same rules.
Me: We do.
Lady: Your other store gave me the coupons though.
Me: The policy changed only about a month ago, when did you go to the other store?
Lady: This is stupid, I'll take my ink cartridges else where then.
* I hand the cartridges back to her.
Me: Okay, your total is $#.##.
*Lady pays for her items.
Lady: You know what, just take the cartridges, I don't need them.
Me: Okay, have a good day.
Lady: I need a charger for my camera.
Me: We don't carry chargers for cameras as they are often different for each one.
Lady: But I bought my camera here and I lost my charger.
Me: I'm sorry but we don't carry the chargers.
Lady: But I bought the camera here.
Me: Well, we don't have them.
*Lady stares at me and then leaves.
Me: Can I help you?
Lady: I want to return this antivirus program.
Me: I'm sorry, but you've opened the box, you can't return software once it's been opened. All I can do is give you store credit or you can exchange it for the same title.
Lady: But when I put the disc in, it said a file was missing on the disc.
Me: There can't be missing a file.
Lady: That's what it said.
Me: All I can do is give you store credit or you can exchange it for the same title.
Lady: Well, I already bought another copy somewhere else so I don't need another copy.
Me: Then I can give you store credit.
Lady: I don't want store credit, I want my money back.
Me: I can't do that.
Lady: The box says 30 day money back guarantee.
Me: Yes, the manufacturer offers that, not us. That's why it's on the box and not on our price signs or anywhere else.
Lady: I want a manager.
*Unfortunately the manager caved and gave her her money back for it.
Manager: Go sell those people a plan on that chair.
Me: We do also offer a full 3 year plan that covers...
Man: I don't want it.
Me: Alright. There is a 14 day return policy though if anything happens to it in that time.
Manager: You didn't mention that the plan covers any kind of rips or tears. Go tell them that.
Me: No, I'm not bugging him again about it, he clearly doesn't want a plan.
Manager: Sir, the plan covers...
Man: I DON'T WANT IT!
Me: Can I help you find anything?
Man: I'm looking for a translator.
Me: Like a computer program?
Man: No, it's not for the computer.
Me: Then I'm not sure what you're looking for.
Man: Someone told me you guys had a translator. I think it's some kind of device that translates.
Me: Like something that sits in the room and translates in real time as someone speaks?
Man: Yeah, something like that.
Me: They don't exist.
Man: But someone said you have them.
Me: Sorry, they don't exist yet.
Lady: And I'm returning these ink cartridges.
Me: Do you have a Staples Rewards card?
Lady: No.
Me: Our policy has changed and we no longer give $3 coupons for ink. The $3 goes onto your Rewards card and you'll get that money at the end of the quarter.
Lady: Your other store gave me coupons.
Me: They couldn't have as we had to send all of our coupons back to corporate. They wouldn't have any coupons to give you.
Lady: Your stores should have the same rules.
Me: We do.
Lady: Your other store gave me the coupons though.
Me: The policy changed only about a month ago, when did you go to the other store?
Lady: This is stupid, I'll take my ink cartridges else where then.
* I hand the cartridges back to her.
Me: Okay, your total is $#.##.
*Lady pays for her items.
Lady: You know what, just take the cartridges, I don't need them.
Me: Okay, have a good day.
Lady: I need a charger for my camera.
Me: We don't carry chargers for cameras as they are often different for each one.
Lady: But I bought my camera here and I lost my charger.
Me: I'm sorry but we don't carry the chargers.
Lady: But I bought the camera here.
Me: Well, we don't have them.
*Lady stares at me and then leaves.
Me: Can I help you?
Lady: I want to return this antivirus program.
Me: I'm sorry, but you've opened the box, you can't return software once it's been opened. All I can do is give you store credit or you can exchange it for the same title.
Lady: But when I put the disc in, it said a file was missing on the disc.
Me: There can't be missing a file.
Lady: That's what it said.
Me: All I can do is give you store credit or you can exchange it for the same title.
Lady: Well, I already bought another copy somewhere else so I don't need another copy.
Me: Then I can give you store credit.
Lady: I don't want store credit, I want my money back.
Me: I can't do that.
Lady: The box says 30 day money back guarantee.
Me: Yes, the manufacturer offers that, not us. That's why it's on the box and not on our price signs or anywhere else.
Lady: I want a manager.
*Unfortunately the manager caved and gave her her money back for it.
Manager: Go sell those people a plan on that chair.
Me: We do also offer a full 3 year plan that covers...
Man: I don't want it.
Me: Alright. There is a 14 day return policy though if anything happens to it in that time.
Manager: You didn't mention that the plan covers any kind of rips or tears. Go tell them that.
Me: No, I'm not bugging him again about it, he clearly doesn't want a plan.
Manager: Sir, the plan covers...
Man: I DON'T WANT IT!
Me: Can I help you find anything?
Man: I'm looking for a translator.
Me: Like a computer program?
Man: No, it's not for the computer.
Me: Then I'm not sure what you're looking for.
Man: Someone told me you guys had a translator. I think it's some kind of device that translates.
Me: Like something that sits in the room and translates in real time as someone speaks?
Man: Yeah, something like that.
Me: They don't exist.
Man: But someone said you have them.
Me: Sorry, they don't exist yet.
